We want your stay in Pittenweem to be as relaxing and enjoyable as possible, from the moment you book until the day you leave.

Please take a moment to read our booking terms and conditions before confirming your reservation.

These terms apply to direct bookings made through Love Pittenweem for Maybell Cottage, The Crow's Nest, The Old Stable and Fifies.

1. Booking & Payment

A deposit of 30% of the total accommodation cost is required to secure your booking.

The remaining balance is payable six weeks before your arrival date.

For bookings made within six weeks of arrival, full payment is required at the time of booking.

For longer stays or bookings made well in advance, alternative payment arrangements may be agreed with us in writing.

Your reservation is confirmed once we have accepted your booking and received the agreed initial payment.

All prices are quoted in pounds sterling (GBP).

2. Cancellation & Refund Policy

We understand that plans sometimes change. If you need to cancel your stay, please contact us in writing as soon as possible.

Our cancellation policy follows the same timetable as Airbnb's Firm cancellation policy.

• Within 24 hours of booking: Full refund, provided the reservation was made at least seven days before arrival.

• 30 days or more before arrival: Full refund of the accommodation charge.

• Between 7 and 30 days before arrival: A cancellation charge of up to 50% of the accommodation charge may apply.

• Less than 7 days before arrival: A cancellation charge of up to 100% of the accommodation charge may apply.

For direct bookings, we reserve the right to deduct reasonable, documented and non-recoverable payment-processing or booking fees from refunds, where permitted by law. Any such deductions will be explained.

Cancellation charges will reflect our reasonable losses arising directly from the cancellation and will not exceed those losses.

We will make reasonable efforts to secure a replacement booking for the cancelled dates. Any income recovered through a replacement booking, together with costs we no longer incur, will be taken into account when calculating the final cancellation charge.

Where a refund is due, it will normally be returned to the original payment method.

We strongly recommend that guests arrange suitable travel insurance to cover unforeseen circumstances, including illness, travel disruption and changes to personal plans.

3. Changes to Your Booking

If you would like to change your arrival date, departure date or length of stay, please contact us as early as possible.

We will do our best to accommodate changes, subject to availability and any difference in accommodation rates.

If a requested change cannot be accommodated, our cancellation policy will apply.

Any agreed changes will be confirmed in writing.

4. If We Need to Cancel Your Booking

In the unlikely event that we are unable to provide your booked accommodation, we will contact you as soon as possible.

Where possible, we will offer suitable alternative accommodation or alternative dates for your consideration.

If we cannot provide the agreed accommodation and you do not accept an alternative, we will refund payments made for the accommodation we cannot supply.

This does not affect your statutory rights.

5. Arrival & Departure

Check-in and check-out times, along with access arrangements, will be provided in your pre-arrival information.

Early check-in or late check-out may be available by prior agreement, subject to availability.

We kindly ask guests to respect the agreed departure time to allow our housekeeping team sufficient time to prepare the property for incoming guests.

6. Occupancy & Use of the Property

Each property has a maximum permitted occupancy, which must not be exceeded.

Only guests included in the reservation may stay overnight unless otherwise agreed in advance.

Our properties are provided for holiday accommodation and peaceful enjoyment.

Parties, events or large gatherings are not permitted without our prior written agreement.

We ask all guests to be considerate of our neighbours and the local community, particularly during the evening and early morning.

7. Pets

Dogs are welcome at selected Love Pittenweem properties by prior arrangement.

Please confirm any pets at the time of booking.

Guests are responsible for their pets throughout their stay, including cleaning up after them and ensuring they do not cause damage or disturbance.

Please do not leave dogs unattended in the property if they are likely to become distressed or disturb neighbours.

Any additional cleaning or damage beyond normal wear and tear may be charged at a reasonable cost.

8. Smoking

All Love Pittenweem properties are strictly non-smoking indoors.

This includes cigarettes, cigars, vaping and electronic cigarettes.

Guests who smoke outdoors are asked to dispose of cigarette ends responsibly and consider neighbouring properties.

9. Care of the Property & Damage

We take great pride in our properties and ask guests to treat them with the same care they would their own home.

Please let us know as soon as possible if anything is accidentally damaged, broken or not working correctly.

We understand that accidents happen and appreciate guests being honest with us.

Guests may be responsible for the reasonable cost of repairing or replacing items damaged through negligence, misuse or deliberate action by members of their party.

Normal wear and tear is, of course, expected.

We ask that properties are left in a reasonably clean and tidy condition on departure.

10. Problems During Your Stay

We make every effort to ensure that our properties are clean, comfortable and properly maintained.

If you experience a problem during your stay, please contact us promptly so that we have the opportunity to put things right.

We live locally and will always do our best to help.

Where an issue cannot be resolved, we will consider an appropriate remedy in accordance with your statutory rights.

11. Your Safety

Guests are responsible for using the property and its facilities safely and with reasonable care.

Please follow any instructions provided for appliances, fireplaces, wood-burning stoves and other equipment.

Children must be appropriately supervised, particularly around stairs, fireplaces and outdoor areas.

Please report any safety concerns to us immediately.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

12. Personal Belongings

We recommend that guests take reasonable precautions to keep their personal belongings secure during their stay.

We cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence or breach of our legal obligations.

We recommend suitable travel insurance to cover personal possessions.

13. Circumstances Beyond Our Control

Occasionally, circumstances outside our reasonable control may affect a booking or stay. These could include severe weather, significant utility failures or other unexpected events.

We will contact affected guests as soon as reasonably possible and work towards a fair solution.

Where we are unable to provide the booked accommodation, we will explain the options available, including any applicable refund entitlement.

Nothing in this section affects your statutory rights.

14. Third-Party Bookings

Reservations made through Airbnb or another third-party booking platform are subject to the booking and cancellation terms agreed through that platform, together with any applicable house rules.

The payment and cancellation provisions in these direct-booking terms apply to reservations made directly with Love Pittenweem.

15. Your Privacy

We use the personal information you provide to manage your reservation, communicate with you about your stay and meet our legal obligations.

Payment information is processed securely through our payment providers.

We do not sell guests' personal information to third parties.

16. General Terms

These booking terms are governed by Scots law, subject to any mandatory consumer protections that apply to you.

Nothing in these terms removes or limits your statutory consumer rights.

The terms applicable to your booking are those provided or made available to you when your reservation is confirmed. Any subsequent changes will not alter an existing booking without agreement.

17. Contact Us

We are always happy to answer questions before or during your stay.

Love Pittenweem

Email: hello@lovepittenweem.com

Telephone: 07815 154936 / 07779 224365

Website: www.lovepittenweem.com

We look forward to welcoming you to Pittenweem!